Privacy policy

Who is responsible for your data

PortugalClothingFactory.com (“we”, “us”) is run from Portugal and is the data controller for the personal data described here. For anything about your data, email hello@portugalclothingfactory.com.

This policy covers this website, the forms on it, the products you buy from us and the emails we exchange with you. It does not cover the websites of factories or other companies we link to.

What we collect and why

We only collect what we need for the thing you asked for. Here is every place data comes in:

Brief form

WhatWhat you are making, quantities, timeline, target price, your name, brand, email and message.WhyTo read your brief, reply, and place it with the factory in our group that fits.BasisSteps you ask for before a possible contract.

Emails you send us

WhatYour email address, what you write and any files you attach (tech packs, sketches, photos).WhyTo answer you and work on your project.BasisYour request, or our contract with you.

Garment cost calculator

WhatYour email and the inputs you choose (garment, fabric, quantity).WhyTo email you the cost breakdown.BasisYour request.

Free tech pack templates

WhatYour email address.WhyTo send you the templates.BasisYour request.

Newsletter sign-up

WhatYour email address.WhyTo send sourcing guides and industry updates.BasisYour consent. Unsubscribe at any time.

Purchases

WhatName, email, billing country or address, what you bought and payment status. Stripe handles your card: we never see the full card number.WhyTo deliver the Directory or the service, send receipts and keep tax records.BasisOur contract with you and our legal duties.

Tech pack intake

WhatThe references, measurements, sketches and notes you send after buying a tech pack.WhyTo make your tech pack.BasisOur contract with you.

Website analytics

WhatPages visited, device, browser, approximate location (city level), where you came from, and events such as “brief sent”.WhyTo see which pages help brands and fix the ones that don’t.BasisYour consent (the “Accept” button on our cookie banner). If you decline, Google Analytics only receives anonymous signals without cookies, which cannot be linked to you.

Visit history (only if you accept cookies)

WhatWhere your first visit came from (for example a Google search or a link on another site), the first page you saw, how many visits, the last pages you viewed and actions such as using the cost calculator. It is stored in your own browser, with no name or email.WhyWhen you send a brief, sign up or buy, this history is attached to it, so we know which pages and channels actually help brands. Until you contact us it never leaves your browser.BasisYour consent. Decline or change your choice at any time with “Cookie settings” at the bottom of every page; your brief still reaches us either way.

We do not use your data for automated decisions that affect you, and we do not build advertising profiles.

Transfers outside the EU

Some of the services we use (for example Google and Stripe) may process data outside the European Economic Area, mainly in the United States. When they do, the transfer is covered by the EU–US Data Privacy Framework or by the European Commission’s Standard Contractual Clauses.

How long we keep it

Briefs and emails

Up to 24 months after our last contact, unless you become a client.

Client, order and invoice records

10 years, because Portuguese tax law requires it.

Calculator and template requests

Up to 24 months.

Newsletter

Until you unsubscribe.

Analytics

Up to 14 months, then deleted or kept only as anonymous totals.

Visit history

Up to 90 days in your browser. Once attached to a brief or sign-up, it is kept with that brief or sign-up.

Your rights

Under the GDPR you can ask us to:

• show you the personal data we hold about you and send you a copy;
• correct data that is wrong or out of date;
• delete your data, where we are not required to keep it;
• limit how we use it, or send it to you in a portable format;
• stop using it for direct marketing (we always stop), or stop other uses based on our legitimate interest;
• withdraw a consent you gave, such as the newsletter, at any time.

Email hello@portugalclothingfactory.com. We reply within one month, and may ask you to confirm your identity first. If you think we have handled your data wrongly, you can also complain to the Portuguese data protection authority, the CNPD (www.cnpd.pt), or to the authority in your own country.

Cookies

Cookies are small files a website stores in your browser. We keep them to a minimum:

_ga and _ga_*

Set byGoogle Analytics, only if you acceptPurposeCounts visits and tells new visitors from returning ones.LastsUp to 2 years.

pcf_consent

Set byThis website (browser storage)PurposeRemembers whether you accepted or declined cookies.Lasts12 months, or until you clear your browser data.

pcf_journey

Set byThis website (browser storage), only if you acceptPurposeKeeps your visit history, described above, in your own browser.Lasts90 days. Deleted at once if you decline in “Cookie settings”.

Checkout cookies

Set byStripe, on its own checkout pagePurposeFraud prevention and a working checkout.LastsSee Stripe’s privacy policy.

You can block or delete cookies in your browser settings, and stop Google Analytics on every site with Google’s opt-out add-on. To change your choice on this site, use “Cookie settings” at the bottom of any page. The site works the same without them.

Factories listed in our Directory

The Factory Directory lists Portuguese manufacturers with business details: company name, region, specialty, minimums, certifications and a business contact email. We collect these from public sources, such as company websites and business registers, and from factories that contact us.

Where a listing includes a person’s name or work email, we rely on our legitimate interest in helping brands reach manufacturers. If you run a listed factory and want your details corrected or removed, email hello@portugalclothingfactory.com and we update it in the next refresh.

Security

The site runs over HTTPS, payments go through Stripe’s certified systems, and only the people who work on your project can see your brief and files. No system is perfectly secure; if a breach ever puts your data at risk, we tell you and the authorities as the law requires.

Children

This site is for brands and businesses. It is not aimed at anyone under 16, and we do not knowingly collect their data.

Changes to this policy

When we change this policy, we update the date at the top of this page. If a change affects how we use data you already gave us, we tell you by email first.